Policies & Support
Clear terms covering returns, warranties, delivery, and support for your peace of mind.
Returns & Warranty
7-day policy & vendor warranties
Delivery Info
3-5 days for stock items
Maintenance & Support
Free onsite service during warranty
Payment Methods
Secure bank transfer
Return, Exchange & Warranty Policy
Return & Exchange (7-Day Policy)
We offer a 7-day return or exchange policy, applicable only if:
- The item is brand new
- Original box/seal is unopened
Warranty Coverage
All warranties are provided in accordance with the vendor's terms and conditions, with coverage ranging from 1 to 5 years, depending on the product.
Exclusions: Electrical or physical damage is not covered under warranty.
Spares & Accessories
No warranty is provided for spares and accessories. However, if a spare or accessory is non-functional upon first use, it may be returned within 7 days.
B2B & Customized Orders
⚠️ These orders cannot be cancelled or exchanged under any circumstances.
Delivery Information
📦 Stock Items
Estimated delivery: 3–5 working days (till the stock lasts)
If the item is unavailable, delivery may take 6–8 weeks, subject to the availability of the same model with vendors.
⏱️ Non-Stock & Customized Orders
Delivery typically: 6–8 weeks
These are sourced directly from vendors upon order placement.
✅ Fast delivery across KSA - We maintain stock and source on-demand to ensure quick turnaround times.
Maintenance & Support
🔧 Warranty Period Support
All devices come with a warranty. If further maintenance is required:
- SIS will offer onsite maintenance services free of charge
- Service provided after engaging the authorized service center
- Applicable for the entire warranty period
⚠️ Out-of-Warranty Support
If the item's maintenance is out of warranty, all charges from the service center are payable by the customer.
Example: If a screen replacement costs SAR 350 and repair costs SAR 250, you'll be charged the respective amount without any additional markup.
Payment Methods
Bank Transfer
We accept secure bank transfer payments for all orders.
For payment details and invoice, please contact our sales team at [email protected] or use WhatsApp.
💡 For quotes and order details: Contact us via email or WhatsApp for a complete invoice with bank transfer details.
Questions About Our Policies?
Contact our sales team for clarification on any policy or to discuss your specific requirements.